With over 20 years of industry experience, ALTEN Consulting Services GmbH offers its nenowned customers from industry and business highly specialized engineering and IT services for the joint implementation of cross-industry and cross-techology solutions.

Competence, commitment and passion unite all our employees at ALTEN Consulting Services GmbH. The focus is always on working together as partner, a strong sense of technology, personal contact with our customers and the creativity of each individual. Become part of pur succes story.

Service Level Engineer (all gender)

Standort: München
Referenznummer: #502385

Make it happen


  • are a member of the SPO Technical Team in the domain of the Service Provision, specifically in the area of Service Level Management
  • support the Service Level Manager for any issues related to the KPIs and for the overall achievement of the following tasks 
  • are responsible for Data collection and producing the KPI Reports
  • support Service Level Reviews
  • are responsible for supporting the chairing of the KPI Review Boards (including generating Minutes of Meeting and following up on Actions)
  • review any KPI violations and recommend any correction actions
  • analyze any changes to the KPI Regime including Validation
  • perform Financial Simulations as required
  • perform KPI Impact Analysis for any Infrastructure upgrade or Operational changes/improvements
  • provide suggestions for improvement to KPI definitions

Be our forward thinker


  • have university degree in a relevant field (e.g. Commercial Engineering, Economics, Engineering, Physics, Computer Science, Telecommunications or Electronics), appropriate high school degree or relevant work experience
  • have experience in similar activities, better if acquired in Space or Defence programs, or in highly security-sensitive commercial sectors (e.g. finance)
  • have experience in the Galileo program, and especially knowledge of the Galileo-specific accreditation processes and methodology, will be a preferential factor
  • have in-depth knowledge and experience of methodologies involved in the service level management (KPI, metrics, calculation of liquidated damages)
  • have in-depth knowledge and experience of methodologies involved in system and service monitoring

A home where people learn and thrive

  • Permanent Employment
  • Attractive Salary
  • Mobile working in consultation
  • Individual Trainings
  • Flexible Working Hours
  • Employee Events
  • Wellpass

You can find further information at: www.alten-consulting.de

We value diversity and welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, age, sexual orientation and identity.

Severely disbled persons will be given preferential consideration if equally qualified.

Apply now using our online application form.